Refund policy.

This Refund Policy sets out the terms under which Jeemmo (“us”, “we”, or “our”) will provide refunds for services purchased through jeemmo.com.

1. Refund eligibility

Refunds are provided in accordance with the terms set out in this policy and in your individual project agreement.

A refund will be provided where we are unable to deliver the agreed work.

2. Service payment

Payments made for services are non-refundable unless expressly stated otherwise in this policy, in your project agreement, or as required by applicable law.

Projects are normally billed against milestones. Work completed and delivered against a milestone is not refundable.

3. Termination by the client

You may terminate an engagement at any time. Fees for work already completed and delivered remain payable; no refund is provided for a milestone already delivered.

4. Termination by Jeemmo

We reserve the right to terminate an engagement for any reason set out in our Terms of Use. Where we terminate and work has been paid for but not delivered, that portion is refunded.

5. Modification or replacement of service

Where a service is modified or replaced, refunds are handled in accordance with our Terms of Use and your project agreement.

6. Unauthorised transactions

If you believe an unauthorised transaction has been made, contact us immediately. Such cases are assessed individually.

7. Refund process

To request a refund, contact us with the relevant details of the engagement. We will respond within five working days.

8. Contact

Questions about this Refund Policy can be sent to [email protected].