Refund policy.

This Refund Policy sets out the terms under which Jeemmo (“us”, “we”, or “our”) will provide refunds for services purchased through jeemmo.com.

1. Refund eligibility

Refunds are provided in accordance with the terms set out in this policy and in your individual project agreement.

A refund will be provided where we are unable to deliver the agreed work.

2. Service payment

Payments made for services are non-refundable unless expressly stated otherwise in this policy, in your project agreement, or as required by applicable law.

Projects are normally billed against milestones. Work completed and delivered against a milestone is not refundable.

3. Portal credits

Credits are a prepaid balance used only inside the client portal, to order the fixed-scope items listed there. They are issued by us and have no cash value outside the portal.

Unused credits that you have paid for are refunded on request, at the rate they were invoiced at. Credits issued free of charge — as goodwill, as a correction, or as part of an agreed package — carry no refund value.

Placing an order spends the credits straight away. If the work has not yet been started we will cancel the order and return the credits to your balance on request. Once the item has been delivered it is treated as completed work under section 2.

Credits do not expire while your account is open.

4. Domains, hosting and servers

Domain names, web hosting and servers are not sold by us. They are provided by HostingBaba under their own terms, and any refund for them is a matter between you and HostingBaba ([email protected]). This policy covers development work and portal credits.

5. Termination by the client

You may terminate an engagement at any time. Fees for work already completed and delivered remain payable; no refund is provided for a milestone already delivered.

6. Termination by Jeemmo

We reserve the right to terminate an engagement for any reason set out in our Terms of Use. Where we terminate and work has been paid for but not delivered, that portion is refunded.

7. Modification or replacement of service

Where a service is modified or replaced, refunds are handled in accordance with our Terms of Use and your project agreement.

8. Unauthorised transactions

If you believe an unauthorised transaction has been made, contact us immediately. Such cases are assessed individually.

9. Refund process

To request a refund, contact us with the relevant details of the engagement. We will respond within five working days.

10. Contact

Questions about this Refund Policy can be sent to [email protected].