WhatsApp and Telegram integration.
Reach customers where they already read messages.
Email open rates are what they are; messaging apps get read within minutes. For order updates, appointment reminders and delivery notifications that difference is worth a great deal — and for internal alerting, a Telegram channel is often more useful than another dashboard nobody opens.
What’s included
- WhatsApp Business API setup and template messages
- Telegram bots for notifications and interaction
- Order, delivery and appointment updates
- Two-way conversations routed to your team
- Automated alerts to internal channels
- Media, document and location handling
- Integration with your existing systems
WhatsApp has rules worth knowing first
Business-initiated messages must use pre-approved templates and fall into defined categories, with per-message pricing. You cannot simply send what you like. Understanding that before designing the flow avoids building something that will not be approved.
Telegram for internal alerting
For notifying your own team, Telegram is quick to build, free, and reaches people instantly. I have built exactly this for a live signals platform pushing alerts within seconds of an event.
Common questions
Do we need WhatsApp Business API approval?
Yes for automated business messaging, via Meta or a provider. I can guide you through it — approval is required before anything goes live.
Can customers reply and reach a human?
Yes, with two-way conversations routed to your team or helpdesk.
Is Telegram easier than WhatsApp?
Considerably — no approval process and no per-message cost. Whether your customers use it is the real question.
Have a project in mind?
Tell me what you're building and roughly when you need it. I reply to every genuine enquiry within one working day.