Website maintenance and support.
Someone who knows your system, available when it matters.
Most sites do not need constant work. They need someone to keep components patched, notice when something breaks before customers do, verify that backups actually restore, and be reachable when something needs changing. That is what a maintenance arrangement is for — and it is considerably cheaper than the emergency it prevents.
What’s included
- Security and dependency updates, applied and tested
- Uptime and error monitoring with alerting
- Backups with periodic verified restores
- Performance checks and regression watching
- TLS renewal and DNS management
- A monthly allowance of development time
- Priority response when something is wrong
Updates, tested
Applying updates blindly on a live site occasionally breaks it. I test on a staging copy first, apply to production, then verify the site still works. It is slower than clicking update-all, and it is why the site does not go down.
Monitoring means finding out first
Uptime checks, error rate monitoring and log review mean problems are found before customers report them. Silent failures — a form that stopped emailing, a cron job that stopped running — are the ones that cost most, because they can continue for weeks.
Development time included
Most months bring something small: a content change, a new field, a report. Including an allowance of time means those get done without a separate quote for each.
Common questions
What if we need more than the included hours?
Additional work is quoted separately, or the retainer is adjusted if the pattern is consistent. No surprise invoices.
Do you support sites you did not build?
Yes, after an initial review so I understand what I am taking on. That review is quoted separately and there is no obligation to continue.
What is your response time?
For something down, same working day. For routine requests, within a few days depending on the arrangement. I work Mon–Fri, 09:00–18:00 Istanbul time (UTC+3), which overlaps the full UK and European working day.
Can we cancel?
Yes, monthly. You keep full access to everything.
Have a project in mind?
Tell me what you're building and roughly when you need it. I reply to every genuine enquiry within one working day.